DIRECTIONS FOR UNBLOCKING EMAILS BY SERVICE PROVIDERS

If you are having a hard time finding our confirmation emails, they may be in your spam folder showing as from either “Carpool Caterer” or “cpcadmin@s132-148-31-32.secureserver.net”

Gmail

If you’re receiving emails in your spam email folder, follow these steps:

  • Login to your email account
  • Click the “Spam” link on the left
  • Click on the email sent by cpcadmin@s132-148-31-32.secureserver.net
  • Click the “Report Not Spam” button above the message

To unblock images, open the message and click the green box above your message that says “Always Display Images from cpcadmin@s132-148-31-32.secureserver.net”.

Windows Live Hotmail

If you’re receiving emails in your junk email folder, follow these steps:

  • Login to your email account
  • In the upper-right corner of the Windows Live Hotmail home page, click “Options”, and then click “More Options”
  • Under Junk Email, click Safe and Blocked Senders
  • Click “Safe Mailing Lists”
  • Add cpcadmin@s132-148-31-32.secureserver.net to the list

To unblock images and other content, open the email; click “open message”; click “show content” at the top of the message.

Microsoft Outlook

If Carpool Caterer is being automatically marked as Junk Email:

  • Right-click on any message in your Inbox and point to Junk, then to Junk E-mail Options.
  • Select the Safe Senders tab.
  • Add cpcadmin@s132-148-31-32.secureserver.net to the list

If the images in our emails are being blocked, adding us to your “safe senders” list will also solve this problem.

AOL

If you’re not receiving emails in your AOL account, follow these steps:

  • Login to your email account
  • Go to AOL Keyword: “Mail Controls”
  • Next to Sender Filter, click the “Edit” link
  • Under “My Sender Filter”, click the Use a Custom Sender List” link
  • Choose the “Block all senders and domains listed below or Allow only the sender and domains listed below” option, then click the “Save” button
  • Click the “Save” button to close the Sender Filter window
  • Click the “Save” button to close the Mail and Spam Controls window

To unblock images, click the Mail menu, then click Mail Settings. Click the “Hide images & disable links in mail from unknown senders” box to clear it. Click the “Save” button.

Yahoo!

If you’re receiving emails in your junk email folder, follow these steps:

  • Login to your email account
  • Click “Options” at the top right
  • Click “Filters”
  • Click the “Add” button
  • Name this filter, then where it says “From header contains,” put: cpcadmin@s132-148-31-32.secureserver.net
  • Where it says “Then…Move the message to,” select “Inbox”
  • Click “Add Filter”

To unblock images, click “options” and go to the “Spam Protection” section. Click “continue” until you’re on the 3rd step of the process. If you’ve taken the above steps to designate Carpool Caterer as not Spam, select the “Block images in messages that SpamGuard thinks are spam” option.

Postini Spam Filter

If you’re receiving Carpool Caterer in your quarantine summary, follow these steps:

  • Login to your Postini Message Center
  • Click “My Settings” in the upper right-hand corner
  • Click “Approve Senders”
  • Add cpcadmin@s132-148-31-32.secureserver.net to the Approved Senders box
  • Click “Update Approved Senders”

SpamArrest

If your email provider uses SpamArrest, follow these steps:
There are two ways to whitelist a sender in SpamArrest.

  1. Designate them as an Authorized Sender by:
    • In the “Members Area,” clicking the Senders tab
    • In the field “To authorize a sender enter their email address into the field below,” entering their Email address to designate them as an authorized senders
  2. Verify them as an Authorized Sender by:
    • In the “Members Area,” clicking the “Mail” tab
    • Underneath “INBOX” in the left hand column, clicking on the folder “Unverified”
    • If an Email from the sender is in your list of unverified senders, check the box beside them in the list and click the “Authorize” button to whitelist their Email address

OTHER COMMON LIMITATIONS

Business Email Accounts

If you are using an email account provided by your company, it is likely that your IT department is using additional business grade spam filters which you may not have direct control over.  You will either need to contact your IT department to whitelist cpcadmin@s132-148-31-32.secureserver.net, or use a personal email account instead.

Internet Service Providers

If you are using an email account provided by your Internet Service Provider (Cox, Charter, AT&T, etc.), it is likely that they are using additional proprietary spam filters which you may not have direct control over.  You may need to contact tech support at your ISP to whitelist cpcadmin@s132-148-31-32.secureserver.net, or use a personal email account instead.

HTML

Our confirmation emails contain HTML which is used to display your monthly lunch calendar.  Most email programs can handle HTML including Gmail, Hotmail, MSN, Yahoo! Mail, Microsoft Outlook, Outlook Express, Eudora Pro, Netscape Navigator, Netscape Communicator, Mozilla or AOL 6.0 and up.  On the off chance you are using Eudora Light, and earlier version of Eudora Pro, or AOL 5.0 or earlier, you will not be able to receive HTML emails.  In some cases, modern email programs may be set to Text Only mode, in which case, you may have issues reading your lunch calendar.

Address Book Required

Some Email systems require a sender to be in your address book to keep the Email from being diverted to a “junk” or “bulk” mail folder.  If your system has this requirement, add cpcadmin@s132-148-31-32.secureserver.net to your address book.